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1. Refunds
1.1 WestJet Aviation Limited offers refunds on a case-by-case basis, subject to the following conditions.
1.2 For physical products: If you receive a defective or damaged product, you must notify us within 7 days of receipt. We may request evidence, such as photographs, to verify the defect or damage. If the return is approved, we will provide you with a refund or replacement, as determined by our discretion.
1.3 For digital products or services: Due to the nature of digital products or services, we generally do not offer refunds unless otherwise specified. However, if you experience technical issues that prevent you from accessing or using the product or service, please contact our customer support within 7 days. We will make reasonable efforts to resolve the issue or provide an alternative solution.
1.4 All refund requests must be submitted in writing to iinfo@westjetaviationltd.com. Please include your order details and a clear explanation of the reason for the refund request.
2. Cancellations
1.1 Cancellation requests for Services must be made in accordance with the terms specified for each specific Service. Such terms may include cancellation deadlines, notice periods, or cancellation fees, which will be communicated to you at the time of purchase or in the applicable Service agreement.
1.2 Failure to comply with the cancellation terms may result in the forfeiture of any refund or incur additional charges.
1.3 Cancelation of a flight on the material day incurs a 75% cancellation charge, whereas 24 hours Cancellation before departure would incur a 50% cancellation charge, and on the other hand, cancellation of the execution of this aircraft charter agreement incurs a 30% penalty charge of the quoted amount.
1.4 Cost of unplanned delays over two hours night or weekend or public holiday airports are charged overnight. All extensions of normal airfield operating hours and cost of aircraft the icing are also not included and will be billed additionally
3. Modifications and Termination
3.1 The Company reserves the right to modify, suspend, or terminate the Services or any part thereof, at any time and without prior notice.
3.2 In the event of a Service termination by the Company, customers will be notified in advance, and refunds, if applicable, will be processed according to the terms of this Policy or the applicable Service agreement.
4. Contact Information
3.1 If you have any questions or concerns regarding this refund and cancellation policy, please contact us at info@westjetaviationltd.com[/vc_column_text][/vc_column][/vc_row]